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ChatGPT Wallet lets dots check out with a payment token and a per-purchase approval, not the real card. Leaders still own service…
EY India finds only 23% of organizations deliver more than 50% gains on core customer service KPIs. This checklist shows CX leaders what separates Achievers from Aspirants.
Five9’s roughly $325 million Level AI deal lets CX leaders buy contact-center AI without replacing an on-prem or rival platform. The quarter’s 91% AI growth and a softer profit guide belong in that sourcing decision.
Baymard's survey of 2,273 U.S. shoppers shows where an AI chatbot should stay on research and where order problems must reach a person who can fix them. Set the handoff before peak weeks trap customers in a bot loop.
Gartner says only 4% of customer service organizations hit the AI ROI they expected. Service AI spending rose 38% while overall budgets grew 2%.
Adobe's CX Enterprise Coworker is now available in ChatGPT, Claude, Gemini for business, Microsoft Copilot and Databricks Genie, with human oversight. Amazon Quick, IBM and Snowflake are expected to follow.
