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Twilio's 2026 series finds companies scoring AI service on speed while customers judge recognition, disclosure, and a path to a person. CX…
Adobe's CX Enterprise Coworker is now available in ChatGPT, Claude, Gemini for business, Microsoft Copilot and Databricks Genie, with human oversight. Amazon Quick, IBM and Snowflake are expected to follow.
Google and Mandiant say LLMjacking turned stolen enterprise AI credentials into daily bills above $100,000, with some charges reaching $1 million.
Goldman Sachs has limited Claude Code and GitHub to engineers after a productivity and risk review, reversing months of access for bankers and traders. Strats remain exempt.
JPMorgan Chase, Amazon and other large firms are blocking personal AI agents such as Meta's Muse. JPMorgan cites security risks; Amazon cites undisclosed access and credential capture. A CNBC analysis warns the bans may not last.
Cisco president Jeetu Patel gave 27-year-old Padmanabhan Krishnamurthy unlimited AI tokens to refactor 98% of legacy code within 24 months, with four weeks to prove the approach.
