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A practical checklist for making product, price, inventory, and service data readable to the hybrid AI buyer before the shortlist closes.
Five9’s roughly $325 million Level AI deal lets CX leaders buy contact-center AI without replacing an on-prem or rival platform. The quarter’s 91% AI growth and a softer profit guide belong in that sourcing decision.
Baymard's survey of 2,273 U.S. shoppers shows where an AI chatbot should stay on research and where order problems must reach a person who can fix them. Set the handoff before peak weeks trap customers in a bot loop.
Gartner says only 4% of customer service organizations hit the AI ROI they expected. Service AI spending rose 38% while overall budgets grew 2%.
Adobe's CX Enterprise Coworker is now available in ChatGPT, Claude, Gemini for business, Microsoft Copilot and Databricks Genie, with human oversight. Amazon Quick, IBM and Snowflake are expected to follow.
Google and Mandiant say LLMjacking turned stolen enterprise AI credentials into daily bills above $100,000, with some charges reaching $1 million.
