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CustomerExperienceNews

Personal AI Agents Are Already Contacting Service Teams

NiCE survey findings show six in ten practitioners are already dealing with AI agents that contact companies for consumers or partners. Service…

October 30, 2026 • 4 min read
AICxTrends

ServiceNow AI Disruption Fears Drive a Record Stock Drop

4 min read
AICxTrends

Amazon Tokenmaxxing Memo Puts Outcomes Over Usage

4 min read
GlobalWorkforceInsights

Microsoft Voluntary Buyouts Cover 60,000 Workers

4 min read
AICxTrends

Forrester: 2027 AI Cost Squeeze Scales Back a Third of AI

4 min read
Glass skybridge overlooking a mostly empty office atrium in cool light

Apollo Economist Says AI Payoff Outside Tech Is Zero

Apollo chief economist Torsten Slok says AI has delivered zero financial payoff outside tech, with the S&P 493 showing flat revenue per worker and margins.

October 25, 2026 • 4 min read AICxTrends
Glass office tower and data-center block at dusk, with two distant silhouettes in an empty atrium.

AWS Capacity Sold Out Through 2027 as Inference Stays Costly

Andy Jassy says AWS capacity is sold out for 2026 and largely booked through 2027, with 2028 filling fast. Inference, he argues, is still about ten times too expensive for pervasive enterprise software.

October 24, 2026 • 4 min read AICxTrends

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