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A practical AI supplier due diligence checklist for vulnerabilities, email authentication, credential leakage, MCP risk, and terms that hold after a supplier…
Gartner says only 4% of customer service organizations hit the AI ROI they expected. Service AI spending rose 38% while overall budgets grew 2%.
Adobe's CX Enterprise Coworker is now available in ChatGPT, Claude, Gemini for business, Microsoft Copilot and Databricks Genie, with human oversight. Amazon Quick, IBM and Snowflake are expected to follow.
Google and Mandiant say LLMjacking turned stolen enterprise AI credentials into daily bills above $100,000, with some charges reaching $1 million.
Goldman Sachs has limited Claude Code and GitHub to engineers after a productivity and risk review, reversing months of access for bankers and traders. Strats remain exempt.
JPMorgan Chase, Amazon and other large firms are blocking personal AI agents such as Meta's Muse. JPMorgan cites security risks; Amazon cites undisclosed access and credential capture. A CNBC analysis warns the bans may not last.
