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EY India finds only 23% of organizations deliver more than 50% gains on core customer service KPIs. This checklist shows CX leaders…
Google and Mandiant say LLMjacking turned stolen enterprise AI credentials into daily bills above $100,000, with some charges reaching $1 million.
Goldman Sachs has limited Claude Code and GitHub to engineers after a productivity and risk review, reversing months of access for bankers and traders. Strats remain exempt.
JPMorgan Chase, Amazon and other large firms are blocking personal AI agents such as Meta's Muse. JPMorgan cites security risks; Amazon cites undisclosed access and credential capture. A CNBC analysis warns the bans may not last.
Cisco president Jeetu Patel gave 27-year-old Padmanabhan Krishnamurthy unlimited AI tokens to refactor 98% of legacy code within 24 months, with four weeks to prove the approach.
NiCE survey findings show six in ten practitioners are already dealing with AI agents that contact companies for consumers or partners. Service teams are adding identity checks, logs and handoff rules.
