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Gartner says only 4% of customer service organizations hit the AI ROI they expected. Service AI spending rose 38% while overall budgets…
Cisco president Jeetu Patel gave 27-year-old Padmanabhan Krishnamurthy unlimited AI tokens to refactor 98% of legacy code within 24 months, with four weeks to prove the approach.
NiCE survey findings show six in ten practitioners are already dealing with AI agents that contact companies for consumers or partners. Service teams are adding identity checks, logs and handoff rules.
ServiceNow shares fell 25% after a profit miss and slower contracted-revenue guidance revived AI disruption fears, despite a higher AI target.
Amazon told engineers that token counts, AI adoption rates, and code-change volume are flawed measures that can inflate costs. Teams should be judged on long-term outcomes, not usage targets.
Microsoft is offering voluntary buyouts to about 60,000 employees in four countries as AI infrastructure spending, including a $175 billion 2026 plan, reshapes staffing.
