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IBM’s Digital Sovereignty Index shows an AI overconfidence gap: an average of 82% of respondents are very or extremely confident they can…
Baymard's survey of 2,273 U.S. shoppers shows where an AI chatbot should stay on research and where order problems must reach a person who can fix them. Set the handoff before peak weeks trap customers in a bot loop.
Gartner says only 4% of customer service organizations hit the AI ROI they expected. Service AI spending rose 38% while overall budgets grew 2%.
Adobe's CX Enterprise Coworker is now available in ChatGPT, Claude, Gemini for business, Microsoft Copilot and Databricks Genie, with human oversight. Amazon Quick, IBM and Snowflake are expected to follow.
Google and Mandiant say LLMjacking turned stolen enterprise AI credentials into daily bills above $100,000, with some charges reaching $1 million.
Goldman Sachs has limited Claude Code and GitHub to engineers after a productivity and risk review, reversing months of access for bankers and traders. Strats remain exempt.
