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Five9’s roughly $325 million Level AI deal lets CX leaders buy contact-center AI without replacing an on-prem or rival platform. The quarter’s…
Goldman Sachs has limited Claude Code and GitHub to engineers after a productivity and risk review, reversing months of access for bankers and traders. Strats remain exempt.
JPMorgan Chase, Amazon and other large firms are blocking personal AI agents such as Meta's Muse. JPMorgan cites security risks; Amazon cites undisclosed access and credential capture. A CNBC analysis warns the bans may not last.
Cisco president Jeetu Patel gave 27-year-old Padmanabhan Krishnamurthy unlimited AI tokens to refactor 98% of legacy code within 24 months, with four weeks to prove the approach.
NiCE survey findings show six in ten practitioners are already dealing with AI agents that contact companies for consumers or partners. Service teams are adding identity checks, logs and handoff rules.
ServiceNow shares fell 25% after a profit miss and slower contracted-revenue guidance revived AI disruption fears, despite a higher AI target.
