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Adobe's CX Enterprise Coworker is now available in ChatGPT, Claude, Gemini for business, Microsoft Copilot and Databricks Genie, with human oversight. Amazon…
NiCE survey findings show six in ten practitioners are already dealing with AI agents that contact companies for consumers or partners. Service teams are adding identity checks, logs and handoff rules.
ServiceNow shares fell 25% after a profit miss and slower contracted-revenue guidance revived AI disruption fears, despite a higher AI target.
Amazon told engineers that token counts, AI adoption rates, and code-change volume are flawed measures that can inflate costs. Teams should be judged on long-term outcomes, not usage targets.
Microsoft is offering voluntary buyouts to about 60,000 employees in four countries as AI infrastructure spending, including a $175 billion 2026 plan, reshapes staffing.
Forrester's 2027 predictions say rising AI costs will force B2C marketing leaders to scale back a third of AI initiatives, while CX staffing rises 20% toward AI-support roles.
