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[2003-11-13] Move IT's Goals Beyond Customer Satisfaction
Most IT departments I encounter say "customer satisfaction" is among their key goals. Unfortunately, this idea seems to lead too often to poor results. While the sentiments are laudable, the law of unintended consequences seems to interfere. Goals are tricky things. Well-intentioned yet poorly selected goals frequently lead organizations to do exactly the wrong things.
[2003-11-07] Understanding the Partnership Lifecycle : An interview with Eyal Shavit, AxcessNet
Eyal Shavit is the founder and president of AxcessNet (Waltham, Mass., Tel. 781-466-8888) which since 1985 helped dozens of early stage companies effectively penetrate the US market. AxcessNet is also the Broadview representative to the Israeli market. Prior to AxcessNet, Eyal was a founder and executive in a number of successful Israeli enterprise software companies. He is also the author of a seminal e-commerce patent that was sold to Oracle in 2001. Eyal has invested and serves as board member and advisor in numerous start-ups and venture funds. He is a member of the Walnut Ventures angel investors group. Eyal's primary interest is in software ventures, with specific focus on security applications and infrastructure.
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