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05.05.08 Using Wiki And Social Software In The Enterprise  By Luis Suarez Third bank holiday in a row and still enjoying the gorgeous weather out there! Too nice out there to be sitting in front of the computer, but I just thought I would share a few lines over here to point out to you folks something that I am sure you would find interesting and relevant, specially if you have been following my experiment on giving up e-mail, i.e. work related e-mail. Remember Jon Mell, from Trovus, who I have talked about about a month ago and who put together the superb blog post "Wikis as alternatives to email - find the ROI" where he built up a rather compelling business case for my new mission on giving up on e-mail? Well, just the other day I finally got to meet up Jon through Skype and we have a superb conversation about how the experiment was going and the kind of impact social computing is having within the enterprise in order to drive new ways, perhaps better, to share your knowledge and collaborate with other peers. As a result of that conversation we decided to put together a podcast, where over the course of nearly 35 minutes, we discussed a number of items based on a good set of questions that Jon put together and which clearly detail some of the extended commentary I have been receiving from all over the place. To give you a sense of those questions we cover during the podcasting episode, here you have got them: 1. What has the reaction been from colleagues and friends in the industry? 2. Has anyone got frustrated / annoyed (said "why can't you just send me an email?") 3. How much time do you spend using social media tools? 4. Given you mostly use IBM's internal tools, how do you communicate with customers / colleagues outside of IBM? 5. Do you think it's possible for a 100% customer facing individual (eg. a brand sales rep) to reduce email so drastically as well? 6. Have you gained any net time? Is there value in using these tools even if you haven't? 7. Aside from time-saving have you gained any insight / learned new things from interacting with social tools that would not have been possible by email?
You would be able to download the podcast from this particular URL: And at the same time you could also have a look into Jon's related blog post on that very same subject under "Case study using wiki and social software in the Enterprise - conversation with Luis Suarez", where he gets to detail as well some of the key items he took away from the podcasting episode. I am not going to detail all of them, you can surely go ahead and read further from his blog post, but, as a teaser, here you have got a couple of them, which I found really good and very relevant as well as incredibly descriptive of what I am trying to achieve with giving up on e-mail while at work to still get the job done: Continue reading this article. About the Author: Luis Suarez has been working in the fields of Knowledge Management, collaboration, communities, and learning for the past seven years, and is heavily involved in social computing and its adoption within the enterprise. Luis shares his insights on important KM issues of today through The Knowledge Management Blog and ELSUA.NET, and is an active participant in the ITtoolbox blogging community. |
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